Frequently Asked Questions


Earlux is focused on hearing health for everyone, so we offer a wider range of solutions for protecting and enhancing hearing. In addition, Earlux provides all services online, which we’ve found means better care for you at lower cost. Learn more here>

The Full Service Solution: Prescription Hearing Aids

With new technology, we can give you the same quality of attention on a video link that we could provide in person. Our virtual clinic gives you three important advantages. First, we get to test your hearing and adjust your devices in your real-world setting, not the artificial environment of a clinic. Secondly, we’ve recruited our hearing professionals from among the best in the country: we’re not limited to who is available locally. Thirdly, our virtual clinic reduces our costs, and we make sure you benefit with lower product prices. Learn more here >

We are pioneering a new approach to prescription hearing aids to give you an enjoyable experience and the best possible outcome.  The Earlux process has three steps: the consultation, the fitting, and the follow-up.  In the consultation, we learn about your needs, assess your hearing, and help you choose the best solution to meet your needs. For the fitting (assuming you choose hearing aids) we program and mail your devices ahead of your appointment. Then we check your ear canals, retest your hearing, guide you through setting up your hearing aids and fine tune them to match your needs. During the follow-up we continue to fine-tune your devices and address all your questions. Learn more here >

Yes. If you choose our Full Service Solution, which provides prescription devices, your care is actively overseen by a doctor of audiology. Your audiologist is supported by a team of licensed hearing instrument specialists who’ve all been vetted for their exceptional knowledge and experience.

Hearing Loss

You might feel you can “get by” with hearing loss, but you are putting your emotional and cognitive health at risk. Hearing loss can reduce your interactions with loved ones, friends and colleagues. It can also increase your risk of cognitive decline. Learn more here >

As of now, there is no way to reverse noise-induced hearing loss, because it involves permanent damage to the tiny hairs inside the ear that transmit sound to the brain. However, hearing loss is treatable, and the right care can make a transformative difference to your hearing experience.

Don’t ask them to get hearing aids! Ask them to get a hearing health checkup. Explain that they may not need hearing aids: other forms of help like hearing training may be enough. Earlux provides a checkup at home with a video link, so it’s easy and convenient. There’s no pressure to sell: we simply explain the best solution in each case.

In general, we can help anyone 18 and older with a hearing loss that ranges between mild and severe. If you need prescription hearing aids and you have certain medical conditions, we may ask you to get clearance from your physician prior to the fitting. There are some rare cases that are better served by in-person care in a clinic. For example, if you have a condition such as chronically draining ears, or if we determine you need earmolds for your hearing aids. Our team is well qualified to advise you in these situations.

About Hearing Aids

The simple answer is: consult an expert! If your hearing loss is very mild, you may be well served by an over-the-counter solution. The only way to know for sure is to have your hearing assessed by a professional. With Earlux, that’s quick and easy, because it’s all handled online.

Good news! In over 70% of cases, correctly fitted hearing aids reduce ringing in the ears.
Some people fear that their hearing will weaken by becoming “dependent” on hearing aids. This doesn’t happen. On the contrary, correct use of well-fitted hearing aids may help prevent further hearing loss.
Studies have shown that an astonishing 85% of hearing aids are incorrectly fitted. That’s the most likely cause of a negative experience. It’s the reason Earlux developed Cortex-5, to provide exceptional quality in fitting and tuning. Learn more here >
The national average is 4 to 5 years. It’s important to keep your hearing aids maintained, cleaned, and tuned-up to get the longest life possible.


You now have a far wider choice of pricing, thanks to the addition of over-the-counter solutions. OTC devices range from around $800 to $1,300. (Learn more here >) Prescription devices range from $2,800 to $5,800. (Learn more here >) In principle, you get what you pay for. Higher priced devices give you far more control, and with Earlux they include attentive personal care to ensure the best possible hearing experience

While some customers prefer to pay for their devices in full, many prefer the ease of a manageable monthly payment. For the latter, Earlux partners with several financing providers. Talk to your Earlux Hearing Pro about an option that would be most suited to your situation. Schedule a Consultation >
Earlux offers only name brand hearing aids that are covered by their respective manufacturer warranties. Our main models all come with a three-year bumper to bumper manufacturer warranty. Our entry-level prescription model carries a two-year warranty.
We stand by our 30-day money-back guarantee and your devices can be returned for a full refund if returned within 30 days of fitting. No return or restocking fees will be charged.
We’ve got you covered! For our prescription devices, we provide each customer with a loss and damage insurance from the manufacturer. In the event this happens, you merely pay a $300 deductible/per aid to be paid to receive a replacement(s).
Medicare does not cover hearing aids or exams for fitting hearing aids. Some Medicare Advantage Plans (Part C) offer extra benefits that Original Medicare doesn’t provide, such as hearing, vision, or dental. Please check your plan or contact our Customer Service team at 833-432-7589 or email us at for help.
The vast majority of insurance plans do not cover hearing aids. However, a select few offer a partial or even full benefit.  We have an internal team that will check your hearing aid benefits and verify if you have any coverage.

Using Your Hearing Aids

For prescription hearing aids, try to wear them a minimum of ten hours each day.
Do not wear hearing aids in situations that are too loud, too wet, too dirty, or when sleeping.
Make a habit of cleaning the rubber tip (called a dome) each night with a facial tissue before placing them in the charger.
Your brain needs time to adjust to the increased clarity of sound. How much time varies from individual to individual, from a few days to several weeks, so you’ll need to be patient with the adjustment.